The ISO/IEC 20000-1 is a standard that defines the requirements for the establishment, implementation, and improvement of an Information Technology Service Management System (SMS). ISO/IEC 20000-1 refers to a series of processes and best practices for providing high-quality IT services.
The requirements set by the standard include the design, transition, delivery, and improvement of the services offered by the organization. ISO 20000-1 helps an organization enhance its reliability. By aligning with the laws and specific IT regulations, the organization achieves both local and international recognition, providing a competitive advantage.